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Explore the Terms That Govern Your Account

These terms and conditions set out the rules under which your maxwinexch account operates — from how deposits via UPI, Paytm, and PhonePe are processed, to how withdrawals…

Account EligibilityPayment RulesWithdrawal PolicyAccount Suspension RightsGoverning Law

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Browse the Scope of These Conditions

maxwinexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These conditions apply to every interaction with your account on maxwinexch, including deposits made through UPI, Paytm, and PhonePe, and any withdrawal request you submit. Access to the platform and its features is subject to the laws of the jurisdiction in which you are located —

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use of the site is available only where local law permits. We reserve the right to update these conditions at any time; the version published at the time of your activity governs that session. By continuing to use your account after a revision is posted, you
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accept the updated terms. If any clause is found unenforceable by a competent authority, the remaining clauses continue in full effect. Questions about specific clauses can be directed to our support team via the contact paths listed on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS AVAILABLE

Reach Us for Any Terms Query

If a clause is unclear or you need confirmation about how a specific rule applies to your account, our support team can walk you through it.

Live Chat Start a live chat session directly from your account dashboard for real-time answers on how any clause in these terms applies to your specific situation.

Email Support Send a detailed query to our support address and receive a written response you can keep for your records, useful when seeking clarification on payment or withdrawal terms.

Help Centre Our help centre contains clause-by-clause explanations of the most frequently queried sections, including account suspension rules and how jurisdiction eligibility is assessed.

HOW WE UPHOLD THESE TERMS

Switch to Confident Account Use

Understanding how we enforce these conditions — from data handling to account security — gives you clarity at every step.

Data Handling

Account data you submit is stored on secured servers with access restricted to authorised personnel only. We do not sell your personal details to third parties, and retention periods follow the requirements of applicable law.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time without affecting core account functions.

Account Security

Your account is protected by password hashing and optional two-factor authentication. If we detect unusual login activity, we will temporarily suspend access and send a verification request to your registered contact.

Data Retention

Transaction records — including UPI, Paytm, and PhonePe deposit and withdrawal logs — are retained for the period required by financial regulation. After that period, data is deleted or anonymised in line with our privacy commitments.

Right to Request Changes

You may request a correction to inaccurate account data or ask us to delete data we no longer need to hold by writing to our Data team. We aim to respond to all such requests within 30 days.

Regulatory Contact

If you believe a term has been applied unfairly to your account, you may escalate the matter in writing to our compliance address. We will review the case and respond with a reasoned decision within a stated timeframe.

Open Answers to Common Terms Queries

The questions below cover the clauses our account holders ask about most — from how changes to these terms are communicated, to how we handle disputes over payment transactions and account access rights.

We post an updated version to this page with a revised effective date. If changes are material, we also send a notification to your registered email so you have time to review before the new terms take effect on your account.

Depending on the nature of the breach, we may suspend account access, withhold pending withdrawals pending review, or permanently close the account. We notify you in writing and explain the specific clause that was breached.

Yes. Contact our support team with the date you opened your account and we will provide the version of the terms that was in force at that time, which you can keep for your personal records.

Deposits via UPI, Paytm, and PhonePe are subject to the transaction limits and processing rules stated in the payments section of these terms. Withdrawals to the same rails follow a verification step before funds are released to your account.

These terms are governed by the laws applicable to your jurisdiction. Access to the platform is available only where local law permits, and any dispute that cannot be resolved through our support process is subject to the courts of that jurisdiction.

Write to our Data team through the email address listed in the support section of this page. State clearly what data you want corrected or deleted and we aim to action your request within 30 days of receiving it.

The core conditions apply to all accounts. Certain clauses — such as those relating to transaction limits or specific payment rails — may vary depending on the account tier or the features you have activated through your account settings.

Explore the Terms That Govern Your Account

Reach Us for Any Terms Query

Switch to Confident Account Use

Data Handling

Cookie Policy

Account Security

Data Retention

Right to Request Changes

Regulatory Contact

Open Answers to Common Terms Queries

01 How will I know when these terms and conditions change?

02 What happens to my account if I breach a condition?

03 Can I request a copy of the terms that applied when I opened my account?

04 How do payment terms apply to UPI, Paytm, and PhonePe transactions?

05 What law governs these terms and conditions?

06 How do I request deletion or correction of my personal data?

07 Are these terms the same across all account types?

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